Services fall into three buckets that begin with “Clarify”, progress to “Shape” and then finish with “Automate”. Choose services based on where your business is in its process improvement journey.
Clarify
Business pain points:
- “Everyone does it differently”
- “New hires take forever to train”
- “We’re wasting time and money”
- “Customer experience varies a lot”
- “We’re too dependent on key people”
How we solve it:
- Complete a process audit with documented workflows to visualize your business today
- Document workflows for business continuity and less dependency on any single employee
- Create Standard Operating Procedures for consistency in service delivery, improved training, and faster onboarding
- Conduct an analysis to identify pain points, bottlenecks, and areas of inefficiency
Shape
Business pain points:
- “”It takes too long to get things done”
- “We’re always putting out fires”
- “I want my team focused on what matters”
- “We have too many errors”
- “Our business is too complex”
How we solve it:
- Streamline processes by eliminating bottlenecks, errors, rework, and wasted steps
- Reduce costs through time savings
- Redesign processes to ensure efficiency and alignment with your business vision
- Increase employee satisfaction and productivity
- Improve customer experience
Automate
Business pain points:
- “We’re wasting time on manual tasks”
- “We need to modernize our systems
- “We’re ready to grow but not operationally prepared”
- “We need help managing the change”
How we solve it:
- Recommend tools, automation, and AI to reduce manual work and support efficiency
- Implement systems and processes that support business growth
- Improved visibility and tracking with modern tools
- Provide project management, change management, and training support
ClarityShaping 